It’s no secret that results come from offering a unique customer experience. We strategically break down the steps you need in your company to increase customer and staff satisfaction and retention.
We not only tell you to be nice to people. No, we go much deeper. We ask you compelling questions, such as: “what business are you really in?”
Customer Service Training
Who is it for?
School Admin Staff
• How to meet and greet visitors either on the phone or in person
• Effective questioning skills
• Phone techniques
• Pace, tone and body language
• Neuro-linguistic programming
• Jargon busters
• Dealing with escalations or angry customers