School Admin Staff Training

School Admin Staff Professional Development - Zen PD

Zen PD offers training courses for the schools' admin staff at different levels of their careers. see below the details of each PD training course, their duration and objectives.

Course Description

It’s no secret that results come from offering a unique customer experience. We strategically break down the steps you need in your company to increase customer and staff satisfaction and retention.

We not only tell you to be nice to people. No, we go much deeper. We ask you compelling questions, such as: “what business are you really in?”

Key Facts

Course Name

Customer Service Training

Who is it for?

School Admin Staff

Course Outcome

• How to meet and greet visitors either on the phone or in person
• Effective questioning skills
• Phone techniques
• Pace, tone and body language
• Neuro-linguistic programming
• Jargon busters
• Dealing with escalations or angry customers

Course Duration

2 Days